If you are getting an error message like “Error retrieving information from server [DF-CHARTA-01]” when you are trying to download something on Google Play store, it should be annoying to you. Most of the users who faced this issue have university accounts which means they have “.edu” domain registration.
Fortunately, you can fix this error without removing your university accounts and other information on your account. There are a few methods that you can fix this issue, so please read the full article to learn how to stop [DF-CHARTA-01] error in Play Store.
How to Solve [DF-CHARTA-01] Error in Google Play Store?
The first method is a switch university account to a normal account. If you don’t have a normal/private account, click here to create a new account. Once you have created a new account, you should need to add it to the Google Play Store.
So now open Google Play Store and then go to the Settings. Now you can see all the accounts that you added to Google Play. So select one of the accounts except the University account.
After switch a new account, the “df charta 01” error never pop-up.
The second method is to clear your application data and caches. So go to the Settings on your phone and find the Application manager.
Then find the Download manager, Google Play service, Google Play Store, and Google Service Framework. Now click on the clear data button in each service that mentions above.
Once you have cleared the data on each service, restart your phone and open the Google Play Store. Then try to download something from the Play Store. You will never face the [DF-CHARTA-01] error.
I hope you learn How to Fix Google Play Error [DF-CHARTA-01]. So please make sure to share this article with your friends if you got help. Also, if you have any questions about this, feel free to contact us through contact us page.